Dept: Sales & Marketing
Supervisor: VP Sales & Marketing
FLSA Status: Non-Exempt
Summary
Provide onsite sale center coverage, assist with all aspects of sales and buyer servicing, provide administrative support for the Community Sales Manager.
Essential Duties and Responsibilities include the following – other duties may be assigned:
Administrative support; sales servicing; sales activities to include greeting and touring customers.
Informing visitors about Prelude at TAVA Waters and homes for sale.
Develop and maintain strong Realtor relationships in the community as well as with existing homeowners.
Assist with producing reports, market research, events and community soft programming as directed.
Assist with maintenance of the sales center and model(s) appearance.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Values
Passionate – Believes in and is motivated by the job’s mission. Is passionate about real estate and energized by the outcomes of the work.
Sense of Urgency – Understands time of the essence. Works diligently and efficiently to complete required tasks on or ahead of schedule. Drives hard for completion of projects and tasks.
Perseverance – Overcomes resistance or setbacks related to all aspects of the job. Is undaunted in the face of adversity. Anticipates and accepts challenges are normal and recognizes true skill comes from overcoming such challenges.
Attentive to Detail – Focuses on minor details to ensure work quality and risk mitigation. Understands all aspects of the projects necessary to prevent small issues from becoming problems. Coordinates information such that all team members and vendors are working with the appropriate knowledge about the required tasks.
Problem Solver – Uses reason even when dealing with emotional topics. Identifies the cause of issues and uses critical thinking to work through an implement a plan of action to solve the problem. Develops alternative solutions when the initial plan does not work. Works well in group problem solving situations.
Anticipatory – Prioritizes and plans work activities. Anticipates issues and sets goals and objectives. Organizes information in a way that other team members can quickly access and understand it.
Caring – Is compassionate towards team members, clients, and vendors. Understands their motivations and emotions and works to be supportive.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge – Competent in required job skills and knowledge; displays understanding of how job relates to others; uses resources effectively.
Use of Technology – Demonstrates required skills; adapts to new technologies; uses technology to increase productivity.
Customer Service – Manages difficult of emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Maintains confidentiality; listens to others without interrupting.
Communications – Exhibits good listening and comprehension; keeps others adequately informed.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Teamwork – Contributes to building a positive team spirit.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
Business Acumen – Demonstrates knowledge of overall market and competition.
Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Adaptability – Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Sales Skills – Achieves sales goals; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
Judgement – Includes appropriate people in decision-making process. Makes timely decision.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; sets goals and objectives.
Quality – Demonstrates accuracy and thoroughness; loos for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity – Meets productivity standards. Strives to increase productivity.
Safety and Security – Observes safety and security procedures.
General Requirements – Meets the requirements of the Employee Handbook as it relates to Diversity, Ethics, Organizational Support, Professionalism, and Attendance and Punctuality.
Qualifications
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Minimum: Two year certificate from college or technical school/or one year related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from customers.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, mortgage rates, commissions, proportions, percentages.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software; Multi-list and Word Processing software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Metrics of Success
The following are the metrics of success that will be used in the role:
- DEVELOP AN EFFECTIVE SALES PRESENTATION; SCORE AN 85+ ON MYSTERY SHOPS
- HUBSPOT REPORTING WILL DEMONSTRATE EFFECTIVENESS WITH FOLLOW UP AND PROSPECTING ACTIVITIES: REQUIRED ACTIVITIES INCLUDE 30”/DAY PROSPECTING; CONTACT 10 BROKERS/WEEK; ATTEND 1 NETWORKING EVENT/MONTH; TALK TO ONE STRANGE PER MONTH ABOUT THE COMMUNITY.
- BUILDTOPIA PROFICIENCY: DEMONSTRATE PROFICIENCY THROUGH SUCCESSFULLY PREPARING CHANGE ORDERS WITHOUT SUPERVISION.
- CONTRIBUTE TO TEAM PROSPECTING AND MARKETING OUTREACH EFFORTS TO ACHIEVE COMMUNITY SALES GOALS; PROVIDE SAME OR NEXT DAY INITIAL AND FOLLOW UP RESPONSES TO ALL LEADS.
- SUPPORT COMMUNITY SALES MANAGER IN MEETING ALL BUYER/SPEC SELECTIONS DEADLINES; COMPLETE TRAINING FOR BUILDTOPIA AND DESIGN STUDIO MANAGER
- PROVIDE CONSISTENT AND COMPASSIONATE COMMUNICATION TO BUYER, BROKERS, LENDERS TO BE REFLECTED WITH AN AVERAGE OF ABOVE 85% CUSTOMER SATISFACTION SCORES.
- SUPPLEMENT COMPANY BROKER OUTREACH WITH PERSONALIZED RELATIONSHIP-BUILDING CAMPAIGNS: ADD ONE NEW BROKER OFFICE CONNECTION PER MONTH ADD 3 NEW BROKERS TO KOELBEL KOLLECTIVE EACH QUARTER
Compensation: $25 Hourly
Plus Bonus Per Closing Flat Fee Paid per Closing; $400 – $700 Range
Hours (24 hours/week) Thursday – Saturday; 9:00 a.m. – 5:00 p.m.
